Here is a Great News: Mangalore International Airport Awarded With ‘The Voice of the Customer’ Award
Here is a Great News: Mangalore International Airport Awarded With ‘The Voice of the Customer’ Award
Mangalore International Airport was awarded ‘The Voice of the Customer’ award from The Airports Council International (ACI). The airport is awarded for demonstrating relentless efforts in gathering passenger feedback on customer needs in 2021 and providing the best-in-class travel experience. The award also acknowledges the continued efforts of the airports that remain committed to giving priority to their passengers and ensuring that their voices were heard during the pandemic in 2021.
Throughout the pandemic, Mangalore International Airport complied with norms and protocols in line with the central and state governments while prioritizing the health and safety of its passengers. Mangalore International Airport rolled out various passenger-centric initiatives, Touch-less features like Common Use Self-Service (CUSS) kiosks for passengers to check-in and generate a baggage tag themselves, and e-gates that allow passengers to scan their boarding pass to proceed to security check were installed. Re-arrangement of seating areas at the terminal to maintain social distancing, and installation of plexiglass counters to minimize face-to-face interactions are some of the many initiatives introduced for the safe transit of passengers through the airport. Also the airport has set up 15 state-of-the-art rapid-RTPCR machines that test 240 samples in an hour, ensuring quicker and hassle-free testing.
