Bank accused of forging documents of customer to take loan: Complaint filed

June 4: The manager and assistant manager of a public sector bank branch at Baikampady have been accused of forgery. A complaint has been registered at Panambur police station. As per the complaint the bank had collected the required documents and then sanctioned a personal loan of Rs 1.15 lakh to a customer working in a private firm in 2018 to be repaid within 36 months. The customer’s colleague had stood guarantee for him. As the customer quit his job On August 31, 2018 an amount of Rs 1,11,241 was transferred to his savings account by his firm. The assistant manager of the bank immediately deducted Rs 89,976 and closed the loan amount. The customer also filed a complaint with the bank’s fraud management cell on September 10, 2018 and was assured of action by the senior officials. The branch manager and assistant manager apologised and promised to re-transfer the deducted amount of Rs 89,295 to the savings account.
A few months later, the customer received a notice from the bank for defaulting on payment of monthly instalments. When he checked his banking transactions online, he was shocked to see a fresh loan account in his name.
The manager and the assistant manager had forged his signatures to make the documents seem genuine. Ac omplaint has been registeered seeking stringent action against the officials but there is no response from the higher-ups.