The Airports Council International (ACI) has awarded the Level 4 accreditation in Airport Customer Experience to Mangalore International Airport (MIA). The accreditation follows the airport’s attainment of Level 3 accreditation in February 2024. The ACI Airport Customer Experience Accreditation programme is the first global initiative focused on advancing customer experience management within the airport industry.
The accreditation evaluates multiple parameters, including airport culture, governance, operational improvement, measurement, customer strategy, and customer understanding. Mangalore International Airport has implemented a slew of initiatives focused on technological innovation, infrastructure development, and improved passenger engagement. These efforts have significantly enhanced both the travel experience and operational efficiency.
They include introduction of the aviio App for airport stakeholders, launch of Digi Yatra, deployment of smart cleaning robots within the terminal, AI-based surveillance cameras for enhanced safety and project monitoring, launch of the Adani OneApp to unify and enhance passenger experience, free Wi-Fi kiosks, and flight information display system.
