Mangalore International Airport is The First Airport in India to Receive Level Three Airport Customer Experience Accreditation

Mangalore International Airport is The First Airport in India to Receive Level Three Airport Customer Experience Accreditation

Mangalore International Airport receives the level three Airport Customer Experience Accreditation from the Airports Council International (ACI) issued by the ACI on February 2, 2024, the accreditation is valid for one year.

Airports that participate in this process, undergo a comprehensive assessment and training that includes stakeholder/employee engagement and staff development. It is the only accreditation program in the airport industry worldwide that provides a 360˚ view of customer experience management.

The level three accreditation recognises the airport for the following advanced practices on a specific domain. They are – service design/innovation, airport culture, governance, operation improvement, measurement, customer understanding and strategy. Mangalore International Airport is the first airport in India under the 5 million passenger category to reach this milestone.

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