Mangalore International Airport Receives Airports Council International Certificate of Accreditation

The Mangalore International Airport has received Airports Council International (ACI) certificate of accreditation on December 14, 2022 which is valid for one year. The accreditation is for level two of the Airport Customer Experience Accreditation programme. The certificate recognizes the commitment of Mangaluru International Airport to continuing customer experience improvement.

Participating airports undergo a comprehensive assessment and training that includes stakeholder and employee engagement and staff development. It is the only program in the airport industry that provides a 360° view of customer experience management.

This accreditation is a further reinforcement of the prestigious ACI Worlds Voice of the Customer award that MIA received in February 2021. The airport has built on this laurel moving forward.