Udupi gets an app to tackle monsoon related complaints: Check out!

Udupi gets an app to tackle monsoon related complaints: Check out!

June 12: Udupi District In-charge Minister Jayamala launched an app named ‘Udupi Help’ at the deputy commissioner’s office on Tuesday, June 11.
The app is available on  Google Playstore and can be downloaded and installed on a smartphone with android facility. This will guide the user to select the language of of his/her choice. The mobile phone number should be registered after acceptance of terms and conditions. A ‘one-time password’ (OTP) will be sent to the phone to confirm the registration. The location will be identified through the GPS in the phone. The app user should furnish details like name, landmark and gender to use the app.
All kind of grievances that one might face during monsoon can be submitted online on this app. Issues including uprooted electricity poles, flood, damage to houses in lightning, overflowing manholes, landslide and mosquitoes breeding in stagnant water can be submitted online. The complainant will receive a complaint identity as soon as the complaints have been accepted.
Once the complaint is submitted, it will reach the IT section of the City Municipal Council and the natural calamity authority of the DC office. The IT engineers will forward the complaints to the nodal officers appointed at different wards. Through GPS, the team of officials will reach the spot at the earliest. The 35 wards in Udupi CMC limits have been divided into three divisions and each division will have a nodal officer to redress the grievances. Separate teams with members drawn from Mescom, Forest Department and the CMC have been formed.
The usage of this app is restricted to the Udupi City Municipal Council wards for now. There are, however, plans to extend it to the entire district in the future. The status of the complaint can also be seen in the app.

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